• Case Administrator

    Job Location(s) US-NY-New York
    Job ID
    NY Case Administrator I Labor
    Alternative Dispute Resolution
  • Overview

    As a Case Administrator, the successful candidate will be an important member of a highly collaborative Labor team in our Labor, Employment & Elections Division. Reporting to the Manager of ADR Services, the Case Administrator is responsible for for providing administrative support on arbitration cases in accordance with the rules and procedures of the AAA and applicable law; communicates effectively and responds to inquiries in a timely, courteous manner; communicates effectively; informs and educates clients on ADR processes; applies advanced understanding of AAA rules in administering arbitration cases. This is a Part Time position of 30 hours per week.

    We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Regular, predictable and reliable attendance is an essential job function.

    • Initiates and maintains an efficient flow of information between arbitrators, parties and their representatives. 
    • Tabulates accurate electronic files and financial records in accordance with corporate standards.
    • Uses existing computer and database systems to manage case work tasks effectively and efficiently. 
    • Understands and applies existing billing, disbursement and collection policies and practices to execute compliance and communicates these with parties, advocates and arbitrators.
    • Proactively identifies case management issues, and takes appropriate action to resolve them in collaboration with the Manager of ADR Services. 
    • Responds to inquiries about the AAA in a customer service focused, timely manner with accurate and specific information; utilizes effective time management to focus on critical issues and set priorities.
    • Initiates and conducts administrative conferences and facilitates preliminary hearings on cases.
    • Participates in regular trainings and meetings to review new and existing policies and procedures.


    Education & Experience: Bachelor’s degree or a 4 year technical education program; two years relevant work experience (e.g. customer service in a law office or judicial industry); or equivalent mix of education and experience.
    Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
    Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
    Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.
    Computer Skills: Intermediate proficiency with Microsoft Word and Excel.


    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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