Data Entry - Case Filing Analyst - Part Time

Job Location(s) US-NJ-Voorhees
Job ID
Case Filing Analyst - NJ


As one of 2 Case Filing Coordinators, you will be responsible for performing intake-related administrative duties by ensuring that arbitration case filings are processed in accordance with the AAA’s policies and procedures.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Regular, predictable and reliable attendance is an essential job function.

  • Processes case filings and associated documents received by mail, email, and facsimile; provides primary telephone coverage on case filing general inquiry line; provides administrative support to case filing services team; handles payments received and bank deposits.
  • Manages the intake email inbox and faxes; responds to inquiries and creates cases in a timely manner and informs supervisor of progress.
  • Ensures filing documents are correctly scanned and processed into the case management system; analyzes and indexes case filing documents.
  • Answers the case filing services general inquiry telephone line; responds to voicemails, take messages, and transfers to appropriate persons. 
  • Escalates notification to appropriate staff for cases requiring special attention.
  • Manages daily control of checks, including daily posting; prepares and makes bank deposits, check identification searches, input and verification of data (check, credit card payments), and provides information and follow-up with finance department and case filing specialists.
  • Processes credit card payments in accordance with internal policies, including posting payment to the proper bill line or case and maintaining records. 
  • Communicates AAA policies and procedures to parties; understands, interprets and evaluates specific case issues based on information. Comply with established AAA policies, procedures and regulations; keeps abreast of applicable rules, regulations, and procedures; consults with immediate supervisor for guidance to ensure quality and consistent standards. 
  • Maintains administrative and financial records in accordance with corporate standards, including electronic files and system records.


Education & Experience: High School Diploma or GED; 2 years of progressive administrative experience in a client-centered work environment; or an equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Technology Requirements: Intermediate proficiency with Microsoft Outlook, Word, and Excel.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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