Administrative Assistant

Job Location(s) US-CA-Fresno
Job ID
Alternative Dispute Resolution


As an Administrative Assistant I, Shared Services, the successful candidate will be an important member of a highly collaborative team in our Commercial Division, Western Case Management Center. Reporting to the Office Manager, the Administrative Assistant provides administrative and clerical support to the VP and center managers; serves as back-up for reception and other administrative personnel; answers non-routine correspondence and assembles highly confidential and sensitive information; uses independent judgment to prioritize and organize a workload dealing with a diverse group of important external and internal contacts.


We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


  • Organizes, maintains and submits documentation and information (including organization charts, attendance matters, supporting managements’ recruitment, on-boarding and new hire activities, etc.).
  • Schedules and organizes meetings, travel, conferences and department activities for staff.
  • Keeps secure, orderly and organized records and files (i.e. staff information and recruitment activity); includes calculation of attendance accruals and other related information; periodically reviews, identifies and reports inaccuracies to supervisor.
  • Communicates with AAA corporate office staff on assignments, including payroll matters and concerns; responds to inquiries from the Center VP, other management entities and staff in a timely manner.
  • Writes correspondence and prepares documents/paperwork and HR related data/spreadsheets; prepares internal documents for dissemination among staff members, document submissions to corporate office, etc.
  • Conducts follow-up on work activities to meet deadlines and responds accordingly to time sensitive matters.
  • Assists and coordinates planning for special presentations and various other Atlanta CMC meetings and events (makes room arrangements, sends invitations, and liaises with related external and internal parties).
  • Resolves everyday issues; escalates non-standard and complex issues to direct supervisor and when not available to a member of the management or supervisory team.


Education & Experience: High School diploma or GED; and 1-2 years of progressive experience in an administrative support capacity; or an equivalent combination of education and experience.


Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.


Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.


Computer Skills: Intermediate proficiency in Microsoft Outlook, Word, Excel, and creating and managing spreadsheets and database functions.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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