Panels Coordinator/Administrative Assistant

Job Location(s) US-TX-Dallas
Job ID


As a Panels Coordinator/Administrative Assistant in the Labor, Employment & Elections Division, you will be responsible for coordinating, managing and maintaining the Association’s Panel of Arbitrators and Mediators, and for resolving arbitrator-relayed inquiries and issues by using discretion and independent judgment; prepares and provides information on the Panel Roster to Association departments, case management centers (CMCs) and regional offices; assists with processing applications to the roster.


We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


The annual salary range budgeted for this position is $32,000 - $40,000.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Regular, predictable and reliable attendance is an essential job function.

  • Serves as a primary contact for arbitrators and mediators; assists with the processing of applications for new arbitrators and mediators; drafts and sends acceptance letters and other correspondence.
  • Assists panelists with gaining access and navigating the eCenter and Education websites; reports system outages and issues to the IS Dept.; provides recommendations for site updates.
  • Maintains panel records, resumes and status changes; adds/removes administrative codes, and updates non-affiliated arbitrator records for case assignment.
  • Manages incoming and outgoing communications with panelists, AAA staff and others.
  • Prepares panel data reports.
  • Schedules and coordinates in-person arbitrator training programs.
  • Manages issues related to arbitrator continuing education (ACE) and initial (CORE) requirements including: updating training records, assisting with online and mail registration, mass email communications, and training program logistics.
  • Assists with annual panel fee billing and notification.
  • Maintains member profiles, tracks and reports on subscriptions.
  • Updates internal and external department documents.
  • Creates and updates feedback digests for IMI certification, invoice billing.
  • Assists with special projects, such as online program development and presentation of online programs, communications with in-person and online program faculty, and with education service needs.


Education & Experience: Bachelor’s degree in business or related discipline; three years of relevant work experience (e.g. –project management, client service, legal, or corporate setting); or an equivalent combination of education and work experience.


Software Skills: Intermediate proficiency with Microsoft Excel, Outlook, Word, and web-based case management systems. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed