Part-Time Administrative Assistant

Job ID


The American Arbitration Association (AAA) is seeking an Administrative Assistant in our Fresno Case Management Center (CMC) to fulfill a Part-Time role. You will be relied on to remotely provide administrative and clerical support to 2 executives in our San Diego Regional Office. The role includes assisting with the administration of arbitration cases, handling confidential information, and working on special projects. 


The American Arbitration Association offers a comprehensive benefits program, which includes 403(b) retirement plan, paid time off, paid holidays, EAP and a pre-tax commuter benefit plan.


  • Receives calls, responds to routine inquiries, ensures efficient flow of correspondence to the appropriate individuals, offices, or shared services group.
  • Assists with project management and coordination tasks as directed by the SVP/Executive Director of Mediation Services.
  • Follows-up on inquiries from users and members of
  • Assists with education/program support focused on alternative dispute resolution (ADR).
  • Conducts research on promoting mediation programs.
  • Maintains electronic case records and files.
  • Prepares communications for parties and neutrals.
  • Provides administrative support on arbitration and mediation cases.
  • Assists in pre-screening applications of arbitrators and mediators who seek to be on the AAA’s panel.


The ideal candidate will be a reliable and detail-oriented individual who demonstrates a high level of professionalism, thoroughness, client service, and communications skills.

Education & Experience: Associate’s degree in business or related discipline; and 2 years of related work experience (e.g. comprehensive customer service or case administration in a law or judicial corporate environment); or an equivalent combination of education and work experience.

Technical Skills: Basic proficiency in Microsoft Excel and Word; basic proficiency with web-based case management systems.


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