Directly supervises approximately 1 - 4 employees; carries out supervisory responsibilities in accordance with the AAA’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The ideal candidate is forward thinking and demonstrates a high degree of persuasive communication; approaches problems with firm analytical thinking; exhibits strong constituent orientation and fosters teamwork; manages performance ensuring staff members have clear and measurable goals and responsibilities, and know what is expected of them; and displays a high degree of conflict management knowledge and aptitude.
Education & Experience: Bachelor’s degree in business or related discipline; and 4 years related work experience (e.g. comprehensive customer service in a law office or judicial industry), with 2 years in a supervisory role; or an equivalent combination of work and education.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
Computer Skills: Intermediate proficiency with Microsoft word, Excel and Microsoft Office.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.