As one of seven Case Administrators, you will be an important member of a highly collaborative Consumer Division team. Reporting to the Manager of ADR Services you will be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws, and serve as an impartial liaison to the parties and their representatives.
We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Regular, predictable and reliable attendance is an essential job function.
Education & Experience: Associate’s degree; 2 years prior work experience in a customer service, legal services, and/or judicial environment; or an equivalent combination of education and work experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Technical Skills: Intermediate proficiency with Microsoft Excel, Word, and web-based case management systems.
Results Oriented: Focuses on the desired result of one’s own actions/performance
Attention to Communication: Ensures that regular, consistent, and effective communication takes place
Initiative: Identifies what needs to be done and takes action before being asked or required
Forward Thinking: Anticipates possible problems and develops contingency plans in advance and anticipates consequences of situations and plans accordingly
Thoroughness: Monitors the quality of one’s own work; Acts to verify information and checks the accuracy of own work
Written Communication: Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience
Oral Communication: Expresses oneself clearly in conversations and interactions with others and tailors speech to the level and experience of the audience
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.