Case Administrator II

Job ID
Case Administrator MN Consumer
Alternative Dispute Resolution


As one of four Case Administrators, you will be an important member of a highly collaborative Consumer Division team. Reporting to the Manager of ADR Services you will be responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws, and serve as an impartial liaison to the parties and their representatives.


We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


  • Serves as neutral liaison to parties, representatives, and arbitrators, and maintains effective flow of information between stakeholders. 
  • Initiates and maintains an efficient flow of information between arbitrators, parties and their representatives. 
  • Selects and appoints or creates lists of appropriate arbitrators to propose to parties from AAA’s roster based on description and party’s request.
  • Maintains accurate information in electronic case management system from initiation to completion of a case.
  • Understands and complies with existing billing, disbursement and collection policies and communicates these effectively to all involved parties, advocates and mediators.
  • Proactively identifies case management issues and take appropriate action to resolve case issues as these arise.
  • Responds to inquiries about the AAA with accurate and precise information, in a timely manner, and with a strong focus on customer service.
  • Gives feedback on mediators to appropriate staff; evaluates arbitrator removal requests and challenges; recommends areas for panel recruitment when a deficiency exists.
  • Initiates and conducts administrative conferences and facilitates preliminary hearings.
  • Assists arbitrators in the timely and accurate issuance of awards
  • Participates in regular trainings, meetings, hearings and conferences; provides feedback and makes recommendations on continuously improving quality and delivery of services to management.


The ideal candidate exhibits a high degree of attention to communication; takes initiative, is forward thinking and results oriented; demonstrates thoroughness in the quality of his/her work; and possesses a high level of oral and written communication skills.


Education & Experience: Bachelor’s degree in business or related discipline; and 5 years related work experience (e.g. comprehensive customer service in a law office or judicial industry); or equivalent mix of work and education.


Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.


Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.


Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


Technology Skills: Intermediate proficiency with Microsoft Word, Excel and Microsoft Office.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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