Assistant Vice President - Intake, Research and Statistics

US-NJ-Voorhees
Job ID
2017-1331
Category
General Business

Overview

The Assistant Vice President will be responsible for directing and leading the data analytics and BI reporting teams, as well as the case filing and intake team

 

We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.

 

Responsibilities

  • Directs and manages the case filing, database maintenance, and reporting/analytics teams.
  • Generates and reviews monthly, quarterly, and annual reports of case statistics and goal/key performance metrics; delivers reports to business unit heads and executives.
  • Presents findings and trends on customer data and processes, including client surveys and customer relation management (CRM) systems.
  • Develops, implements, deploys and maintains a governance process for all data and analytical work.
  • Manages the development of interactive Tableau dashboards and visualizations for the organization.
  • Manages data integrity/accuracy, data analysis, predictive modeling/analytics and dashboards/reporting for the organization.
  • Utilizes data mining and profiling techniques to assist in discovering customer patterns and trends.
  • Manages the creation of custom surveys using KeySurvey.com or other survey software.
  • Manages technology aspects of the office, including project management of PRISM enhancement requests, documentation of user requirements, and acting as the liaison to the AAA’s IS department.
  • Identifies and reports on key performance indicators (KPIs) for the case filing, data maintenance and reporting/analytics teams.
  • Recommends enhancements and identifies additional resources to improve the efficiency and effectiveness of the case filing, data maintenance and reporting/analytics teams.

Qualifications

Education & Experience: Bachelor’s degree in business, math, analytics, technology, or related discipline; 5 years of progressive experience with data management, reporting and analytics.  Prior experience in a management role preferred.

 

 

Technical Skills:  Intermediate proficiency with SQL, Excel, Access, Salesforce.com or other CRM, PowerPoint, Word, Tableau, SPSS or other analytical software.

 

Communications Abilities:  (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; writes using concrete, specific language; uses correct spelling, grammar, and punctuation.

 

Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.

 

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Other:  Ability to travel (10%)

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