Case Administrator II

US-RI-Johnston
Job ID
Case Administrator RI LEE
Category
Alternative Dispute Resolution

Overview

The American Arbitration Association (AAA) is seeking a Case Administrator in our Northeast Case Management Center – Labor, Employment and Elections division. The Case Administrator II is responsible for providing advanced case management of alternative dispute resolution (ADR) services in accordance with the rules and procedures of the AAA and applicable laws; serves as an impartial liaison to the parties and their representatives; possesses an in-depth understanding of ADR processes and their application to different cases.

 

For over 90 years, the AAA has served the public as a not-for-profit organization dedicated to helping individuals and businesses resolve disputes through the effective use of arbitration and mediation. Our commitment to integrity, confidentiality, and neutrality make us the preferred provider of alternative dispute resolution services; our dedication to the public good, our customers, and our employees make us an employer of choice.

 

We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.

Responsibilities

  • Initiates and maintains efficient flow of information between the parties and neutrals.
  • Tabulates accurate electronic files and financial records in accordance with corporate standards.
  • Uses existing computer and database systems to manage case work tasks effectively and efficiently. 
  • Understands and applies existing billing, disbursement and collection policies and practices to execute compliance and communicates these with parties, advocates and neutrals.
  • Proactively identifies case management issues and takes appropriate action to resolve them in cooperation with the Manager of ADR Services.
  • Responds to inquiries regarding AAA services in a timely manner, with accurate and specific information; utilizes effective time management skills to focus on critical issues and to set priorities.
  • Initiates and conducts administrative conferences and facilitates preliminary hearings on all cases.
  • Participates in regular trainings and meetings to review new and existing policies and procedures. 

Qualifications

The ideal candidate demonstrates a high level of attention to communication; displays a high degree of reasoning ability and constituent orientation; possesses strong conflict management aptitude; takes initiative and focuses on thoroughness; and has excellent written communication skills.

Education & Experience: Bachelor’s degree; 2 years of work experience involving comprehensive customer service in a law office or judicial related environment; or equivalent mix of education and experience.


Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.


Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

 

Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.


Software Skills: Intermediate proficiency with Microsoft word, Excel and Microsoft Office.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

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