International Case Director

Job Location(s) US-FL-Miami
Job ID
Alternative Dispute Resolution


As an International Case Director, you will provide high-level, case management services on assigned international arbitration and mediation cases, and will actively assist with business development initiatives and the promotion of the AAA's International Centre for Dispute Resolution (ICDR) services throughout Florida.  


We offer a competitive salary and the opportunity to have a rewarding career in a fast-paced, results-driven environment. Our comprehensive benefits program includes the following: health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


The International Case Director’s primary responsibility will be the management and administration of a caseload of international arbitration and mediation filings. This will require the understanding and communicating of ICDR/AAA rules and procedures and applying this knowledge to appropriately manage specific cases in a manner that ensures consistency, for conducting administrative conferences and scheduling/facilitating hearings, for ensuring that awards are issued accurately and timely, and for maintaining case information and financial information in accordance with prescribed standards.


Additional responsibilities will include developing new business opportunities by cultivating professional, long-term relationships with existing and prospective customers through participating in local/regional seminars, events, conferences and business meetings; and for assisting leadership in recruiting potential ICDR arbitrators and mediators.  This is a newly created position and the successful candidate will be an enthusiastic and ethical professional who possesses the following characteristicsfor success:


  • Energetic, forward-thinking and well-organized individual with high ethical standards
  • Outstanding verbal and written communications skills, adept at communicating effectively with a diverse group of clients and individuals
  • Superior interpersonal abilities and high level of tact and flexibility
  • Possess a clear constituent-oriented, service-centered approach; respectful disposition
  • Collaborative team player
  • Displays a high level of accuracy and attention to detail
  • Ability to multitask on high level projects and day-to-day responsibilities
  • Results oriented with the ability to balance priorities
  • Self-starter who demonstrates initiative and is able to work autonomously



Education & Experience: Juris Doctorate (JD) or Masters of Law (LL.M.); 5-7 years of relevant experience (e.g.-legal or court environment); or equivalent mix of education and experience.

Language Skills:  Multi-lingual (verbal and written) in English, Spanish and/or Portuguese, both verbal and written proficiencies.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Technical Skills:  Intermediate proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel; ability to use web-based software and/or database management software.

Other:  Ability to travel regionally and domestically to business meetings, client sites and AAA offices (10%).


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