American Arbitration Association

Case Assistant (Part Time)

Job ID


If you are seeking a challenging and rewarding career, and you thrive in a fast-paced, results-driven environment, we invite you to explore a career with the American Arbitration Association (AAA) as a Part-Time Case Assistant (20 to 25 hours per week) in the American Arbitration Association's Commercial department.


For over 90 years, we have served the public as a not-for-profit organization dedicated to helping individuals and businesses resolve disputes through the effective use of arbitration and mediation. Our commitment to integrity, confidentiality, and neutrality make us the preferred provider of alternative dispute resolution services; our dedication to the public good, our customers, and our employees make us an employer of choice.


As a Part-Time Case Assistant, you will be primarily responsible for providing administrative support on the case management process in accordance with the rules and procedures of the Association.  In this role you will work alongside a dedicated team of colleagues in our Providence, Rhode Island office.  


You will also be eligible to participate in our comprehensive benefits program, which includes vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Regular, predictable and reliable attendance is an essential job function.

  • Prepares communications for parties and arbitrators/mediators in a timely, courteous and professional manner in order to expedite the process within the scope of the AAA rules and procedures and provides fast, effective and fair service to all clients.
  • Assists in the management of the alternative dispute resolution cases in accordance with the rules and procedures of the AAA; enters data and case record information into AAA systems and proprietary software applications.
  • Maintains online case records in accordance with corporate standards, including electronic files and system records using proprietary software application.
  • Maintains the flow of case communications by updating and maintaining documents online; names and indexes documents in accordance with established procedures.
  • Applies knowledge of the AAA rules and procedures and evaluates their application to difference caseloads.
  • Understands and complies with AAA billing, disbursement and collection policies and practices.
  • Provides assistance in completing tasks and monitoring of emails for assigned cases and in the absence of Manager of ADR Services and/or team members.
  • Maintains a professional demeanor under pressure and approach conflicts with the confidence necessary maximize available options.
  • Maintains neutrality during case administration and preserves the confidentiality of the process before, during and after completion of the case.


Education & Experience: Associate’s degree in business or related discipline; and 2 years of related work experience (e.g. comprehensive customer service or case administration in a law or judicial corporate environment); or an equivalent combination of education and work experience.

Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the AAA.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Technical Skills: Basic proficiency in Microsoft Excel and Word; basic proficiency with web-based case management systems.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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