American Arbitration Association

IS Quality Assurance Analyst

US-NY-New York
Job ID
Information Technology


Are you a Quality Assurance Analyst with experience supporting System Development Life Cycle (SDLC)? Does joining an industry leader in the field of alternative dispute resolution sound compelling? The American Arbitration Association (AAA) is seeking a Quality Assurance Analyst (QAA) in our New York Headquarters location to serve as an integral member of the AAA’s IS team, primarily supporting the development and execution of test plans in order to identify software problems and their causes; and will be responsible for various methodologies used to support the Association’s SDLC.


The AAA is a not-for-profit organization with offices throughout the United States – 27 locations in 18 states – and has a long history and experience in the field of alternative dispute resolution, providing services to individuals and organizations who wish to resolve conflicts out of court. Our commitment to integrity, confidentiality, and neutrality make us the preferred provider of alternative dispute resolution services; our dedication to the public good, our customers, and our employees make us an employer of choice.


We offer a rewarding career, in a fast-paced, results-driven environment. The successful candidate will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


  • Designs test plans, scenarios and scripts, using various testing techniques to ensure quality
  • Conducts gap analysis using project documentation
  • Tests system modifications to prepare for implementation
  • Documents software defects using bug tracking system and reports defects clearly and follows through to resolution
  • Identifies, analyzes, and documents problems with application output, online screen, or content


The ideal candidate has strong written communication skills; exercises a high level of conceptual thinking and is recognized by others as an influencer, is thorough and displays a high degree of conflict management skills; takes initiative and embodies solid personal accountability and credibility.


Education & Experience: Bachelor’s degree in computer science or related field; 3 years of related information technology work experience; or an equivalent combination of education and experience.


Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.


Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; and ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.


Technical Skills: Intermediate knowledge of Quality Assurance & Business Analyst principles and best practices; basic understanding of the System Development Life Cycle (SDLC) and various methodologies to support the SDLC; basic knowledge of programming principles and relational database and client server concepts.

Other: Strong commitment to establishing and adhering to process improvements; Strong analytical, time management and organizational skills; Strong communication, interpersonal, and leadership skills.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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