American Arbitration Association

Senior Case Administrator

US-RI-Rhode Island
Job ID
Alternative Dispute Resolution


For over 90 years, the American Arbitration Association (AAA) has served the public as a not-for-profit organization dedicated to helping individuals and businesses resolve disputes through the effective use of arbitration and mediation.


The AAA is seeking a motivated, enthusiastic, and experienced Senior Case Administrator in our Consumer Operations Division who will contribute to our 90 plus years of success in the alternative dispute resolution industry. As a Senior Case Administrator, the successful candidate will serve on the Pro Se Case Administration Team, and will be responsible for delivering professional and superior quality alternate dispute resolution (ADR) case management service in accordance with the rules and procedures of the AAA and applicable laws.


We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will work alongside a dedicated team of colleagues, and will be eligible to participate in the AAA’s comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a subsidized corporate Fitbit program, and generous paid time-off benefits.


  • Understands context of AAA procedures, interpret and determine their application to specific cases and those of case administrators; and serves as impartial liaison to initiate and maintain the efficient flow of information between the parties, representatives and arbitrators.
  • Serves as neutral liaison to parties, representatives, and arbitrators, and maintains effective flow of information between stakeholders at all times.
  • Prioritizes tasks, identifies important deadlines, and follows through accordingly.
  • Assists arbitrators in the timely and accurate issuance of awards.
  • Reviews and evaluates arbitrator removal requests and assists case administrators with challenges.
  • Consults with MADRS and case administrators and helps provide guidance on a regular basis to ensure that quality and consistent process standards are met.
  • Assists the Assistant Vice President (AVP) and Manager of ADR Services (MADRS) with internal projects following proper procedures as assigned.
  • Assists the AVP and MADRS in providing training to new case administrators and assists in their on-going learning and development.
  • Assists in the performance of desk and file audits to ensure all cases are managed in an efficient and timely manner.
  • Manages additional case files, when necessary, to ensure a timely continuation of services.
  • Provides general coverage for all office tasks in the absence of colleagues or in the event of a backlog.
  • Assists in the facilitation of new arbitrator trainings.


The ideal candidate demonstrates strong reasoning ability; possesses a high degree of attention to communication; is constituent oriented with a disposition for fostering teamwork and collaboration; and takes initiative.


Education & Experience: Bachelor’s degree in business or related discipline; and 5 years of relevant experience (i.e. law office or case administration); or an equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Technology Skills: Intermediate proficiency with Microsoft Word and Excel; and proficiency with web-based and/or database management software.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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