Now is a great time to be a part of our growing organization! The American Arbitration Association (AAA) is looking for a motivated, enthusiastic, and determined team player who will contribute to our 90 plus years of success in the alternative dispute resolution industry.
As a Junior Business Analyst in our New York State Insurance Case Management Center (NYSI CMC), the successful candidate will serve as a liaison between business operations, the AAA’s IS business unit and its outside vendors. The Analyst recommends enhancements/additions to web-based technology services and updates to the NYSI CMC website, manages the testing efforts of Customer Support team, and provides training to both external and internal constituents.
We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.
The ideal candidate demonstrates strong persuasive communication skills; displays a high degree of analytical and conceptual thinking; maintains strong collaboration and reasoning abilities; fosters teamwork and is results oriented.
Education & Experience: Bachelor’s Degree in Computer Science or related field; 3-4 years of relevant experience in the field; or an equivalent mix of education and experience.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.
Technology Requirements: Functional knowledge of Business Analyst and Quality Assurance principles and best practices.
Travel: Ability to travel periodically (10%) to customers, training events, and other AAA offices and conferences.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.