American Arbitration Association

Junior Business Analyst

US-NY-New York
Job ID
Information Technology


Now is a great time to be a part of our growing organization! The American Arbitration Association (AAA) is looking for a motivated, enthusiastic, and determined team player who will contribute to our 90 plus years of success in the alternative dispute resolution industry.


As a Junior Business Analyst in our New York State Insurance Case Management Center (NYSI CMC), the successful candidate will serve as a liaison between business operations, the AAA’s IS business unit and its outside vendors. The Analyst recommends enhancements/additions to web-based technology services and updates to the NYSI CMC website, manages the testing efforts of Customer Support team, and provides training to both external and internal constituents.


We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


  • Maintains detailed knowledge of current and planned builds, and handles status of requirements gathering, development, and QA activities for all planned and in progress builds.
  • Works with customer service/QA team to understand upcoming builds, and planned QA testing, assists on guiding and directing staff in general QA concepts, and manages quality components of all releases.
  • Develops a holistic life cycle understanding of case management tool, with an understanding of how changes in one area can impact another, and thinks critically about requested changes and their impact across other functional areas.
  • Acts as an available resource within the Center for application related information and questions (i.e. ADR Center, PRISM, MS Office, etc.) and provides troubleshooting support user issues and escalates to the AAA’s IS business unit and/or vendor, if needed.
  • Conducts User Acceptance Testing (UAT) for new system modules and provide detailed test results.
  • Meets with users to perform requirements gathering sessions, writes detailed functional requirements documents to help ensure that the business user’s needs are clear, and obtains sign off from the business users confirming their needs have been accurately captured.
  • Reviews requirements and creates test scripts to validate delivered functionality is working as expected, considers both upstream and downstream system impacts when creating scripts to help ensure other functional areas are not negatively impacted by the change.
  • Works closely with the vendor to translate business needs in system requirements, uses both functional documentation and test scripts to help vendors understand the needs and expectations of system behavior.
  • Provides internal and external users with training on the ADR platform and contributes to program manuals in accordance with established no-fault regulation guidelines and AAA processes, and develops and updates internal/external training materials when system enhancements or changes are implemented.
  • Troubleshoots ADR system issues.


The ideal candidate demonstrates strong persuasive communication skills; displays a high degree of analytical and conceptual thinking; maintains strong collaboration and reasoning abilities; fosters teamwork and is results oriented.

Education & Experience: Bachelor’s Degree in Computer Science or related field; 3-4 years of relevant experience in the field; or an equivalent mix of education and experience.


Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.


Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


Technology Requirements: Functional knowledge of Business Analyst and Quality Assurance principles and best practices.

Travel: Ability to travel periodically (10%) to customers, training events, and other AAA offices and conferences.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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