American Arbitration Association

Director of ADR Services

US-NY-New York
Job ID
Alternative Dispute Resolution


For over 90 years, the American Arbitration Association (AAA) has served the public as a not-for-profit organization dedicated to helping individuals and businesses resolve disputes through the effective use of arbitration and mediation.


The AAA provides efficient, effective alternative dispute resolution (ADR) case administration for business-to-business claims, and we are seeking a motivated, enthusiastic, and experienced Director of ADR Services who will contribute to our 90 plus years of success in the alternative dispute resolution industry.  As a Director in our Commercial – East & Midwest division, the successful candidate will be responsible for the delivery of ADR case management services of assigned cases and will assist with the development and promotion of AAA’s ADR services.


We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will work alongside a dedicated team of colleagues in our New York City midtown office, and will be eligible to participate in the AAA’s comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a subsidized corporate Fitbit program, and generous paid time-off benefits.


  • Serves as primary or secondary case management contact with parties and mediators on assigned cases; makes decisions on case issues within the scope of the AAA rules and procedures in consultation with the VP.
  • Advises arbitrators on procedural hearing management and related issues.
  • Analyzes needs, problems and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; responds to inquiries regarding AAA’s ADR services in a timely manner.
  • Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of services.
  • Helps recruit panel members consistent with AAA’s Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and needs.
  • Reviews and tracks trends regarding the regional markets where we provide our services.
  • Plays a vital role in the regional legal, business and ADR communities, with a focus on being a resource to facilitate the resolution of disputes and to promote the overall use of AAA’s ADR services.
  • Assists with arbitrator training programs, education programs/conferences and elections as necessary.


The ideal candidate possesses strong communication skills (oral and written); demonstrates a high level of reasoning ability; is constituent oriented and embodies a high degree of personal accountability and credibility; demonstrates effective presentation skills; and has strong conflict management aptitude.


Education & Experience: Bachelor’s degree in business, legal, or related discipline; and 5 years of work experience in legal or related industry and/or court system; or an equivalent combination of education and work experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Technology Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Travel: Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferences.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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