American Arbitration Association

Administrative Assistant

Job ID
NY-Buffalo TBD


Now is a great time to be a part of our growing organization!  We are pleased to announce the grand opening of our New York State Insurance Case Management Center (NYSI CMC) office location in Buffalo, New York.  In partnership with the NYS Department of Financial Services, the American Arbitration Association's NYSI CMC has administered the mediation and/or arbitration of disputed claims in certain automobile insurance programs.    


The AAA is seeking a motivated and enthusiastic Administrative Assistant who will contribute to our 90 plus years of success in the alternative dispute resolution industry.  The Administrative Assistant supports the Center AVP assistant vice president by performing general administrative and office support activities, including fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Extensive software skills, Internet research abilities and strong communication skills are required.


We offer a rewarding career, in a fast-paced, results-driven environment.  The selected candidate will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, and disability insurance coverage, basic and supplemental life insurance, 403(b) and Roth 403(b) savings and retirement plans with company math, a subsidized corporate Fitbit program, and generous paid-time-off benefits. 


  • Answer and direct phone calls
  • Organize and schedule appointments
  • Plan meetings and take detailed minutes
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies and research new deals and suppliers
  • Maintain contact lists
  • Book travel arrangements
  • Submit and reconcile expense reports
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients
  • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers


The ideal candidate will possess strong interpersonal skills, effective communications skills (verbal and written), be constituent-oriented, and demonstrate initiative and follow-through.

Education & Experience: Bachelor's degree in a business or related discipline, 3 years relevant work experience (e.g. customer service, case administration, legal environment) or an equivalent mix of education and experience. 

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Technical Skills: Intermediate proficiency with Microsoft Excel, Word, and web-based case management systems/claims administration systems.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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