Document Analyst

Job ID
NY-Buffalo TBD


Now is a great time to be a part of our growing organization!  We are pleased to announce the grand opening of our New York State Insurance Case Management Center (NYSI CMC) office location in Buffalo, New York.  In partnership with the NYS Department of Financial Services, the American Arbitration Association's NYSI CMC has administered the mediation and/or arbitration of disputed claims in certain automobile insurance programs.    


The AAA is seeking motivated and enthusiastic Document Analysts who will contribute to our 90 plus years of success in the alternative dispute resolution industry.  The Document Analysts will be responsible for analyzing, indexing, and naming No Fault Auto Insurance claims documents received from parties; identifies, recognizes and reports on filing patterns, changes or anomalies in filing habits; assists conciliators with indexing discrepancies; serves as a subject matter expert on document identification and indexing.


We offer a rewarding career, in a fast-paced, results-driven environment.  The selected candidates will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, and disability insurance coverage, basic and supplemental life insurance, 403(b) and Roth 403(b) savings and retirement plans with company math, a subsidized corporate Fitbit program, and generous paid-time-off benefits. 


  • Reviews uploaded documents received parties; names and enters document records, logs, reports and correspondence into an electronic case management system.
  • Reviews party submission packages for accuracy in sourcing and quality; ensures that submissions are accurately routed to the corresponding case; identifies and reports faulty, incorrect, or unclear submissions.
  • Differentiates document submissions; determines defense packages applicant packages (e.g. arbitration documentation, peer reviews, litigation documents, and source materials from other cases).
  • Meets regulatory compliance requirements regarding case processing and other work assignments; complies with established operating procedures, NYS regulations, as well as AAA’s policies and procedures.
  • Ensures the efficient flow of communication and information between internal and external entities; conveys findings based on review of case filing documentation and obtains clarity regarding their appropriateness.
  • Elevates customer-related issues to supervisor; makes suggestions to ensure operational efficiency.
  • Collaborates with supervisor to recognize and apply regulatory compliance;anticipates and resolves documentation and client service issues; ensures unresolved or complex issues are escalated to management.
  • Maintains confidentiality and neutrality in the handling of proprietary and customer information.


Education & Experience: Associates degree in business or related discipline; 3 years of relevant experience (e.g. customer service, medical/liability insurance, case administration, or legal environment); or an equivalent mix.

Language Skills:  Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.

Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor. 

Technical Skills: Proficiency with Microsoft Excel, Word, and web-based case management systems.


The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed