Now is a great time to be a part of our growing organization! We are pleased to announce the grand opening of our New York State Insurance Case Management Center (NYSI CMC) office location in Buffalo, New York. In partnership with the NYS Department of Financial Services, the American Arbitration Association's NYSI CMC has administered the mediation and/or arbitration of disputed claims in certain automobile insurance programs.
The AAA is seeking motivated and enthusiastic Document Analysts who will contribute to our 90 plus years of success in the alternative dispute resolution industry. The Document Analysts will be responsible for analyzing, indexing, and naming No Fault Auto Insurance claims documents received from parties; identifies, recognizes and reports on filing patterns, changes or anomalies in filing habits; assists conciliators with indexing discrepancies; serves as a subject matter expert on document identification and indexing.
We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidates will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, and disability insurance coverage, basic and supplemental life insurance, 403(b) and Roth 403(b) savings and retirement plans with company math, a subsidized corporate Fitbit program, and generous paid-time-off benefits.
Education & Experience: Associates degree in business or related discipline; 3 years of relevant experience (e.g. customer service, medical/liability insurance, case administration, or legal environment); or an equivalent mix.
Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, attorneys, arbitrators, mediators and employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, financial/fee schedules, data charts and graphs.
Reasoning Ability: Possesses ability to solve practical problems with a variety of variables; exercises sound judgment to make decisions in a manner consistent with the essential job functions, including the ability to determine importance as well as when to elevate problems to a supervisor.
Technical Skills: Proficiency with Microsoft Excel, Word, and web-based case management systems.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.