American Arbitration Association

Case Filing Specialist

Job ID


Now is a great time to be a part of our growing organization! The American Arbitration Association (AAA) is looking for a motivated, enthusiastic, and determined team player who will contribute to our 90 plus years of success in the alternative dispute resolution industry. As a Case Filing Specialist in our Case Filing Services Office in Voorhees, NJ, the successful candidate provides data entry and administrative support related to the intake of new case filings, including indexing of documents; assists the database maintenance, statistics and research team with data maintenance or research projects.


We offer a rewarding career, in a fast-paced, results-driven environment. The selected candidate will work alongside a dedicated team of colleagues, and will be eligible to participate in our comprehensive benefits program, which includes health and Rx, dental and orthodontia, vision, discounted pet insurance, disability insurance, basic and supplemental life insurance, 403(b) and Roth 403(b) retirement plans w/company match, a discounted corporate FitBit program, and generous paid time-off benefits.


  • Review new filings to ensure compliance with minimum filing requirements and organizational policies.
  • Accurately input new case filings into case management system.
  • Collaborate with staff to ensure filing documents are appropriately scanned and processed in the system.
  • Select and create customer account/contact records in accordance with established policies and procedures.
  • Receive and respond to intake correspondence in accordance with established policies and procedures.
  • Analyze and index case filing documents on an as-needed basis.
  • Communicate with parties to resolve issues on incomplete filings and respond immediately to filer inquiries.
  • Identifies and resolves problems efficiently and effectively utilizing available information and system data, weighs the importance of various issues, and escalates unresolved/complex issues to supervisory staff.
  • Communicate AAA policies and procedures to parties appropriately; understand, interpret and evaluate specific case issues based on information.
  • Comply with established AAA policies, procedures and regulations; keep abreast of applicable rules, regulations, and procedures.
  • Consult with immediate supervisor for guidance to ensure quality and consistent standards.


The ideal candidate takes initiative; demonstrates a high level of thoroughness in his/her work; is results oriented; displays a high degree of conflict management skills; and expresses strong verbal and written communication aptitudes.

Education & Experience: Bachelor's degree in a business related discipline; 2 or more years of progressive administrative work experience in a client-centered corporate environment; or an equivalent combination of education and experience.


Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.


Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.


Technology Requirements: Intermediate proficiency with Microsoft Outlook, Word, and Excel.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.


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