Are you seeking a career opportunity in a fast-paced, challenging and rewarding environment? For over 90 years, the American Arbitration Association has successfully helped resolve business, employment and labor disputes through the effective use of arbitration and mediation. Our commitment to integrity, confidentiality, and neutrality make us the preferred provider of alternative dispute resolution services; our dedication to the public good, our customers, and our employees make us an employer of choice.
As a Director of Resolution Services, you will be responsible for guiding opposing sides in no-fault arbitration cases to conciliated settlement. Meets with parties, provides guidance on the conciliation process based on own experience and in compliance with NY State Insurance and AAA guidelines and rules, and helps to facilitate a mutually acceptable resolution.
Education and Experience:
Bachelor’s degree with a focus on legal, or related discipline; 5 years of experience working in a legal or related industry and/or court system; 5 years of experience in insurance dispute resolution, negotiation, Certificate in Mediation, experience with resolving NY NF claims and applying NYS Regulation 68; or an equivalent combination of education and work experience.
Intermediate proficiency with Microsoft Outlook, PowerPoint Word, and Excel.
(Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically. Proactive in keeping his/her manager informed on a regular basis about progress and problems; avoids surprises.
Intermediate proficiency with Microsoft Excel and Word, intermediate proficiency with web-based case management system preferred.
Ability to travel periodically (20%) in metro New York region to customer sites, training events, and other AAA offices and conferences.